Shipping and Delivery Policy

This Shipping & Delivery Policy is part of our  Terms of use (“Terms”) and should be therefore read alongside our main Terms: Terms of use. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

  1. Order Processing
  1. All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  1. Shipping and Delivery
  1. Once you place your order, you’ll receive a tracking number and an estimated delivery date via email. Please note that the delivery date is an estimate and AdaLysBali is not responsible for any delays that may occur. Read our Terms of Use for further information.
  2. Shipping
  1. We offer worldwide Shipping.
  1. Domestic Shipping (within Europe)
  1. Standard Shipping: Estimated delivery time is 1 to 10 business days.
  1. International Shipping (outside Europe)
  1. Standard Shipping: Estimated delivery time is 7 to 20 business days. Please note that additional border fees, including customs duties, taxes, and import fees, may apply and are the responsibility of the buyer.
  1. Shipping Rates and Options
  1. All orders qualify for free shipping. There are no additional charges for shipping.
  1. Order Tracking
  1. When your order has shipped, you will receive an email notification from us, including a tracking number that you can use to check its status. Please allow some time for the tracking information to become available. If you haven’t received your order within the estimated delivery time, please contact us at support@adalysbali.com with your name and order number, and we will look into it for you.
  1. Shipping to P.O. Boxes
  1. Currently, we do not ship to P.O. boxes. Please provide a physical address for delivery.
  1. International Orders and Import Duties
  1. Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes. 
  1. Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer’s responsibility and may be collected by the carrier upon delivery.
  1. Packaging
  1. Prints and cards are shipped flat in rigid mailers to ensure they arrive in perfect condition. Original artworks are shipped with adequate protection to prevent any damage during transit. All original artwork and high-value items are shipped with insurance and may require a signature upon delivery.
  1. Local Delivery and In-Store Pickup
  1. Local Delivery: We do not offer local delivery for the moment.
  2. In-Store Pickup: Not available.
  1. Delays
  1. Please be aware that we may experience delays in shipping during high volume periods or due to postal service problems that are outside of our control.If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
  1. Order Issues
  1. Before signing the delivery note, the user undertakes to check the conformity of the contents of the shipment with the order and to make sure that the products comply with the contractual conditions (including damage to the packaging and/or products). The user has the right to refuse to accept the products if they do not comply with the contract conditions, indicating the reason for the return of the products on the shipping document, and to return the products to the courier. The user must immediately send a written notification of a product with damaged packaging and/or non-conformity of the order to support@adalysbali.com, describing the discovered defect and attaching a corresponding photo. A product with packaging damaged by the courier service provider will be replaced.
  1. If the user does not check the conformity of the products with the order upon receipt of the products or within 14 days of receiving the order, later related claims will not be satisfied.
  1. Contact Information
  1. If you have any further questions or need assistance, please do not hesitate to contact us at support@adalysbali.com.
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